In accordance with the EU 2011/83/UE directive
You have the right to withdraw from this contract within 14 days without giving any reason.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail), indicating first name and surname of the buyer, order number and purchase date.
This right covers the whole transaction and not just some of the products in the order you wish to return. We refund the whole transaction amount. Nuova Elica also covers the Delivery shipping costs to the customer’s address. The customer will be only charged of the return shipping freight.
The withdrawal period will expire after 14 days from the day of delivery. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You will have to pay for the return shipping costs and choose a reliable courier because the goods will be traveling under the customer’s responsibility.
The product must be returned in the same condition in which it was received, and it must include all items that were in the original package. If the returned item has been used, is missing any parts, or is damaged during return shipping because it wasn't packaged correctly, we can deduct the amount of loss and give you only a partial refund, up to 50% of the item price.