Terms and Conditions


  1. Warranty Policy
  2. Right of withdrawal
  3. Privacy Policy
  4. Shipping Terms
  5. Payment

1. Warranty Policy

All products are supplied with the manufacturer's full warranty, that covers any manufacturing fault that develops during the guarantee period:

  • Domestic Users
    • All products are covered for a period of 2 years from the date of purchase by the Owner, when used for the designed purpose of that product by Domestic Users.
  • Professional Users
    • All products are covered for a period of 1 year from the date of purchase by the Owner, when used for the designed purpose of that product by Professional Users (Including Hire, Rental and Construction Industry, Farm and Estate).

If you believe your product may be faulty or defective we may require the product to be tested by us to confirm whether the fault/defect exists. The product must be returned in the original package and it must include all items.

The product must have a proven service history in accordance with the product operator manual and must have been operated within the manufacturer’s recommendation for use.

Should we determine that the defect or damage is not covered by the Legal Warranty, we will repair the product with genuine parts and will charge for repair service and postage.

If the product is faulty or defective, you have the right to ask for any of the following without any charge (for postage, labour, material, etc.):

  • repair the product or replace it, if repair is not a viable option;
  • reduce the price or cancel the contract and receive full reimburse (not applicable if the fault is minor), but only if repair or replacement is not possible, would be too expensive (given the nature of the product/defect), would be very inconvenient for the customer or cannot be completed within a reasonable time.

Nuova Elica Snc is liable to the consumer (the natural person who acts for purposes unrelated to the entrepreneurial, commercial, craft or professional activity carried out) for the lack of conformity that cannot be found at the time of purchase.

The lack of conformity exists when the product is not suitable for the use to which it normally serves, does not conform to the description or does not possess the qualities promised by the seller, does not offer the usual qualities and performance of a good of the same type, does not is suitable for the particular use intended by the consumer if brought to the attention of the seller at the time of purchase and accepted by the seller.

The lack of conformity that occurs within 24 months from the date of purchase of the goods must be reported within 2 months following the date of discovery of the defect.

Unless there is evidence to the contrary, it is assumed that the lack of conformity occurring within 6 months of delivery of the goods already existed on that date. In case of lack of conformity, the consumer has the right to restore, without charge, the conformity of the goods by repair or replacement.

The consumer can ask, at his choice, the seller to repair the goods or to replace them, without expenses in both cases, unless the requested remedy is objectively impossible or excessively expensive compared to the other. Repairs or replacements must be made within a reasonable time from the request of the Consumer; the average delivery time to the Consumer of the product is 24 days. If within the maximum period of 60 days Nuova Elica Snc is unable to return the repaired product, the consumer may request one of the alternative remedies (replacement, termination of the contract, price reduction).

Nuova Elica Snc is a direct assistance center for the products it sells, therefore the interventions are carried out on site.

2. Right of withdrawal

See dedicated section here

3. Privacy Policy

See dedicated section here

4. Shipping Terms

See dedicated section here

5. Payment

We offer a secure means of ordering and paying for your products via this site. All online credit card payments are secured through a Secure Server Layer to protect your data.

We must receive payment of the whole of the price for the goods you order before your order can be accepted.

Accepted payment methods:

  • PayPal
  • Credit Card (Selects PayPal as payment method and dial in your credit card number):
    • Visa
    • MasterCard
    • Discover
    • American Express
  • Bank transfer (Select Payment in advance as payment method and we will send you the bank account details in order to complete the payment)